Privacy Policy

1. Information We Collect

We collect information to provide better services to our B2B clients and site visitors:

• Personal & Business Contact Details: Name, job title, company name, email address, and delivery/export addresses submitted through inquiry forms.
• Inquiry & Order Data: Details related to private label requests, bulk orders, product SKUs, and export documentation requirements.
• Technical & Usage Data: IP address, browser type, device information, and browsing actions on our site collected via cookies or standard web analytics.

2. How We Use Your Information

We process your data for the following business purposes:

• Fulfilling product inquiries, custom formulation requests, and bulk order agreements.
• Managing domestic and global export operations and documentation.
• Communicating order updates, certification details, and responding to partner inquiries.
• Improving website navigation, product catalogue layout, and operational security.
• Complying with legal, regulatory, and applicable quality and safety certification requirements (including ISO 22000 and ISO 9001 standards).

3. Sharing and Disclosure

We do not sell, rent, or trade your personal or corporate data to third parties. We may share information only in the following contexts:

• Service Providers & Logistics Partners: Trusted third-party logistics, freight, and payment vendors necessary to process orders and export shipments.
• Legal Compliance: When required by law, regulation, or legal proceedings to protect our rights or property.

4. Data Security

We implement industry-standard administrative and technical security measures to safeguard your business and personal information against unauthorized access, loss, or disclosure.

5. Cookies and Tracking

Our website may use cookies to enhance user experience and analyze site traffic. You can adjust your browser settings to decline cookies, though some features of the site may function differently.

6. Third-Party Links

Our site may contain links to social media pages or third-party sites. We are not responsible for the privacy practices or content of these external platforms.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal data held by us. You may also opt out of direct promotional communications at any time. To exercise these rights, contact us at info@hiranagro.in.